Complaints policy

We aim to resolve any complaints quickly and efficiently, usually by communicating directly with the member of staff concerned. This may be by letter, telephone, or in person. Many concerns can be resolved at this stage, through clarification or the provision of information and it is anticipated that the vast majority of cases will be resolved at this stage. In the case of more serious concerns, it may well be wise to refer these directly to the Headteacher. Please see below for our general principles and our formally documented complaints procedure.

General Principles: 

• An anonymous complaint will not be investigated under this procedure unless there are exceptional circumstances
• To allow for a proper investigation, complaints should be brought to the school as soon as possible. Any matter brought to the attention of the school more than 3 months after the event will not be considered.
• Investigation of any complaint or review request will begin within 5 days of receipt, except in exceptional circumstances, The investigation will be completed as soon as reasonably practicable.

 Please click here for the full complaints procedure as approved by Governors in September 2015